Booking Terms & conditions - Nuns Cottage Bed and Breakfast Richmond
page-template,page-template-full_width,page-template-full_width-php,page,page-id-16401,ajax_fade,page_not_loaded,qode-page-loading-effect-enabled,,footer_responsive_adv,hide_top_bar_on_mobile_header,qode-child-theme-ver-16.7,qode-theme-ver-17.1,qode-theme-bridge,qode_header_in_grid,wpb-js-composer js-comp-ver-5.5.5,vc_responsive

Terms of Booking & Booking Deposit

To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

To secure any booking we do not require a deposit to be paid in advance, when booked more than 7 days in advance. Payment will be due in full 7 days before arrival. Non payment will result in the booking being cancelled and the room/rooms made available to other guests.

The full booking amount is due on booking when a stay is  booked within 7 days of arrival. This is amount is non refundable in the event of a cancellation.

Payments can be made online/over the phone using debit/credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheque’s, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.


Cancellation, Returned Deposit & Non-Arrival Conditions

Guest who need to cancel a booking should contact us as soon as possible.  Deposits already paid are only returned in accordance with the following conditions;


Cancellation made 7 or more in advance of arrival date will be refunded. 

Cancellation made 7 days or less of arrival date = No refund issued, full amount of booking due.

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.


Check-in & Check-out

Guests must check-in and check-out by the times stated below, unless we have made arrangements for an earlier or later check in time which we may do at our discretion.  The Complimentary cream tea offer applies to stay’s of 2 night’s or more and are served in the dining room to guests arriving between 16:00 and 17:00 o’clock. Guests must book the Cream Tea in advance this can be done at the time of reservation or at least 24 hours prior to arrival.


Check-in by: 16:00pm and before 18:30pm on day of arrival


Check-out by: 10:00am on day of departure


Shoes Off Policy

We operate a shoes off policy at Nuns Cottage for cleanliness & hygiene reasons and due to preserve the high quality wool carpeting in the building. Guests may wear outdoor footwear in the dedicated entrance porch and guest lobby area which has a stone floor and seating, and where boot trays are provided for all outdoor footwear. All carpeted areas within the building are strictly no outdoor shoes, and guests may wear socks or  slippers that we have available to borrow. Guests may bring their own slippers to wear providing they are slippers for indoor use only and not flip flops etc that are/have been worn outdoors.


WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.


Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

We cannot accept responsibility for loss or damage to your property during your stay, nor can we accept responsibility for any damage to clothing encountered during the drying of your clothes.



The washing of clothes in the bathrooms is not permitted. It is also unacceptable to hang wet or dirty camping equipment to dry in the bedrooms; if you need to dry equipment please discuss this with us and we will make a drying area available to you overnight. Please note we do not offer a laundry service, and laundry services are very limited in Richmond. It is advisable particularly for walkers to plan adequate clean clothing for the duration of your stay.



Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is not permitted throughout the accommodation and is in accordance with the Health Act 2006.


Pets & Service Dogs

We do not accept pets throughout the accommodation, guests are advised that we do have a resident dog.



Parking is in Nuns Close Car Park which is a council owned public car park giving direct access to the entrance to Nuns Cottage B&B. Parking permit’s are available to park for the duration of your stay free of charge and guests accept that permits not returned will have to be replaced at a cost of  £150. Guest parking in Nuns Close car park accept that they do so at their own risk.


Accessibility Statement

We have provided an accessibility and access statement here, which you can download and read.


Your Personal Details & Privacy

We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.

You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.


Our Right To Cancellation

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.